Assistant Team Manager

at Networx
Location Bournemouth
Date Posted August 10, 2019
Category Default
Job Type Full-time

Description

Vitality is an award winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business.

Our CORE PURPOSE is to make people healthier and to enhance and protect their lives. From people to products and processes, we aspire to deliver on our purpose in everything we do.

Our VISION is to be the BEST health insurer in the UK

We are looking for talented individuals who are committed to living our values and delivering an award winning service to our customers.

Overall Job Purpose

Take responsibility for the successful delivery of on the day service business targets and complaint resolution in a dynamic front line financial shared services environment

Accountabilities

Take responsibility for delivery of day to day business targets
Schedule staff including to cover absence
Coach staff in providing a first class service and provide training as necessary
Deputise for the Team Manager when required
Review daily schedule to ensure sufficient resource/skill for all work types
Investigate and resolve escalation queries within agreed SLA timeframes and liaise with peers across the broader agency and commissions teams in this regard
Monitor and resolve commissions service complaints and communicate results to third parties
Pass on clearly articulated written instructions to other areas of the business when necessary

Skills Required

Essential

Working knowledge of shared service functions in a financial services environment
Senior experience working in a dynamic team environment
Significant call handling & back office administration experience in a financial services organization
Understanding of the importance of data protection & GDPR principles
Demonstrated ability to mentor and influence others to effect business outcomes
Experience of working with finance payment system
Understanding of KPI’s and importance of delivery
Proven ability to work to deadlines

Desirable

Insurance industry experience
Experience of working with finance payment system

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

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