Sys Architecture Consulting Engineer-CCaaS focus

at Avaya
Location Denver, CO
Date Posted January 14, 2022
Category Default
Job Type Full-time



Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


As a Systems Consulting Engineer you will lead as part of the CTO team in creating and harmonizing architectures across all Avaya’s products and solutions. This is a cross-organizational role that boldly advances Avaya’s success in cloud while assuring Avaya’s market-leading customer base and embedded products are supported and evolve in concert with new innovations that are coming into view. The leader in this role also has a significant hand in shaping our technology strategy: synergizing technology and market trends, customer vision, strategic partnerships, and Avaya business goals.
You will be responsible for working closely with architects across the business to advance key facets of the Avaya OneCloud reference architecture, bringing together the best of Avaya’s technical thought leaders to drive common, reusable solutions for Contact  Center,  Unified Communications, and Collaboration, rooted in matching best-in-class technology to customer requirements.  Key work areas for the team include WebRTC-based cloud telephony, identity services, analytics, AI, multitenancy,  multi-vendor cloud,  containerization, and security.  Performance, scale, and industrial-strength robustness span all the architectural topics.
To be successful in this role you will have an innate ability to propose and close on architecture choices that further Avaya’s business and customer success, while creating deep alignment across Avaya’s engineering teams.




•    Lead large and small technical teams to complete Avaya’s next generation reference architecture for cloud.
•    Construct results-focused PoCs in support of architectural decisions, oftentimes engaging technology partners to evaluate and recommend the way forward on buy/build decisions. 
•    Share and evangelize Avaya’s architecture direction with customers and partners while bringing key learnings and feedback to the technical team.
•    Lead in specifying company-wide engineering standards that provide guidance, governance,  and uniformity across our product portfolio. Serve as a CTO voice of authority in business level gate decisions.
•    Bring competitive intelligence to inform and shape architecture and technical strategy.


•    Successfully ideating, expressing and aligning complex architectural ideas in clear, compelling terms using written text, diagrams, and live audience presentation and dialog.
•    Success at “decisions that stick” arrived at through collaboration, active listening, and when needed, making the difficult decision.
•    Successfully delivering communication and collaboration products to market, with experience in each of architecture, requirements, design, implementation, test, and customer support.
•    An outstanding track record of building relationships and trust at all levels, based on technical insight, follow-through on commitments, and stepping beyond the boundaries to help.
•    Bringing alignment and enrollment across diverse perspectives among business and technical leaders.  The ability to influence without formal authority is essential.


  •  A command of all elements of communications and collaboration technology in the market and coming to market; especially cloud technology, IaaS, PaaS, CPaaS, SaaS, and associated elements (containerization, orchestration, DevOps, security, etc) 
  • Deep knowledge of Contact Center architecture and Implementation for both voice and digital interactions.
  •  Be fearless of facts, and driven to discover  truth without exaggeration, or over-generalization. Quick to admit errors, correct them, and move on.
  • The ability to lead as a servant of the team: humility, yet insistent on excellence in all those near you. 
  • Excellent written and oral communication skills are essential.  Working in a fast-paced geographically dispersed organization, ability to collaborate with remote teams is a must.


•    Moderate (10%) travel required.


•    Master’s Degree in Computer Science
•    10+ years professional experience in Communications Software Industry.


   (Colorado only*) Minimum salary of $129700 + bonus + benefits.

  • Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.


12+ Years of Experience


Bachelor degree or equivalent experience
Advance Degree preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

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