Technical Project Engineer

at Haulfryn Group
Location Maidenhead
Date Posted September 4, 2021
Category Default
Job Type Full-time

Description

Our Haulfryn family has a fantastic opportunity for a Technical Project Engineeer. 

Founded in 1935 by Frank Minoprio, Haulfryn is a family-owned company spanning 26 holiday and residential parks in North Wales, Cheshire, Devon, Cornwall and Wiltshire.

For over 85 years, we've remained true to our founder's values of authenticity, determination, attention to detail and exemplary customer service. We've always been an innovative, entrepreneurial, and extremely progressive business and it's served us well. Today, we're one of the UK's largest holiday and residential park owners and we've developed a well-deserved reputation for operating the best, most beautiful parks in the country (take a look at The Warren in Abersoch and Finlake in Devon for just a few examples).

Following the recent appointment of a new CTO, we are seeking to completely transform our technology and digital capability, creating innovative new systems to:

  • Digitize the business (by improving ‘digital maturity' across our people, processes, operations and systems)
  • Grow the business (by creating new digital experiences for customers and data and analytics capability to improve our decision making)
  • Transform the business (by identifying new digitally centric revenue streams)

We are now looking to expand our technology team and to lay the foundations for future growth. We are looking for a Technical Project Enginner who will help us deliver a portfolio of technical initiatives to support teams and improve efficiencies in our support office, and customer experience at selected southern parks.

Why Join Us

We are a dynamic, driven and fun working environment found in some of the most beautiful locations in the UK. You will be doing a broad and autonomous role. You will have the scope and flexibility to do the right thing and make a real impact, tolerance for experimentation and finding new ways to do things and the opportunity and space to stretch and develop your career in a variety of directions that would not be possible in a ‘traditional' corporate technology role. In return we will provide you with:

  • Competitive salary
  • Bonus scheme
  • 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
  • Company Sick Pay
  • One Day Paid Volunteering Day
  • Massively discounted holidays at any of our UK holiday parks
  • Free Leisure Club Membership
  • 25% off food and drink, leisure activities and spa treatments at qualifying park outlets
  • Contributory Pension Scheme
  • Life Assurance/Life Cover
  • Online, high street and leisure discounts
  • Employee Assistance and Wellbeing Program
  • Cycle to Work Scheme
  • Eye Test Vouchers for VDU users
  • Team Member of the Month reward
  • Chance to win the Annual Golden Palm Award
  • Refer a Friend scheme
  • Training and Development Opportunities

What You Will Do

As a Technical Project Engineer, you will:

  • Identify new opportunities for technology & digital to improve operational efficiency, customer experience, and sales effectiveness
  • Act as technical business partner to Haulfryn’s central office functions (Finance, HR, Commercial, Technology). Work with stakeholders to identify opportunities for improvement, produce investment cases and delivery plans, obtain approval and budget and thereafter manage through to delivery.
  • Manage all service requests and support tickets from end users, ensuring that they are triaged promptly and stakeholders are regularly updated on the progress of their tickets and that all required actions are completed on schedule.
  • Actively manage outsourced partners to ensure that they are familiar with and delivering to the organisation’s goals. Particular focus on vendors that manage Microsoft Dynamics Business Central, Ceridian Dayforce and Microsoft 365 on our behalf.
  • Manage content and configuration of the organisation’s intranet (SharePoint) and transactional systems (e.g. EPOS)
  • Create and maintain operations manuals (whether in formal written, wiki or video form) and training guides for the organisation’s key systems, working with vendors as necessary to collate key resources.
  • Design solutions (technology & process) for initiatives, where necessary identifying and working with subject matter experts from the business and externally
  • Manage and deliver initiatives, from kick-off to adoption, via third parties and hands-on development/activities, through early-stage support and benefits realisation
  • Manage the procurement of software and hardware in line with the organisation’s procurement policy
  • Manage the deployment and return of end user hardware
  • Uphold our data security standards by encouraging compliance as part of the day-to-day and playing a role in internal audits
  • Ensure that service monitoring is in place for key systems to ensure reliability

What You Will Bring

Essential

  • Practical project management capability, ideally including agile programme management methodologies (in particular Kanban).
  • Excellent stakeholder management skills.
  • Strong verbal and written communication skills. Compelling and charismatic presenter.
  • Tenacious and driven. Able to get their voice heard in a busy and operationally complex small business.
  • Extremely strong organisational skills: doesn’t drop the ball!
  • Proven use of structured analysis methods
  • Numerate and familiar with the use of analysis tools, e.g. advanced Excel, PowerBI, basic SQL.
  • Excellent reasoning and problem solving: Able to understand complex problems, from ‘first principles’ (if appropriate) and communicate them appropriately to a given audience
  • Able to build strong relationships
  • Natural problem solver: Demonstrably inventive, relentlessly curious and addicted to making things better.
  • An up-to-date working knowledge of the capabilities of Microsoft 365, Business Central
  • Working understanding of data security including PCI DSS and GDPR
  • Full driving licence and ability to travel across the UK

Preferred

  • Experience of creating and delivering structured operational training to end users
  • Further or higher education in a technology-related field e.g. Computer Science
  • Experience working in the technology function of a hospitality, retail, or other similar organisation
  • Experience of EPOS system configuration
  • Basic development skills such as SQL and HTML. Ideally some experience with one or more programming languages and Azure environment.
  • Data manipulation using some form of programming language (e.g. Python/Pandas/.NET) would be an advantage.
  • Basic knowledge of data networking
  • Relevant professional qualifications such as ITIL and PRINCE2

Who We Are

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. 85 years later, we now have over 20 parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday and resort Praa Sands on the tip of Cornwall.

We believe what differentiates us from other parks are our:

  • Family values and a real community feel
  • Really special, beautiful locations
  • Reliable, trustworthy, tactful and able to maintain confidentiality Warm and friendly team that make it feel like home
  • How we nurture the nature around us

We would like you to be part of our family and look forward to receiving your application.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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